5 - Management Responsibility
5.1 Management Commitment
Demonstrate your commitment to quality
Promote the importance of quality within your organisation
Support the development of your Quality Management System
Support the implementation of your Quality Management System
Support the continual improvement of your Quality Management System
5.2 Customer Focus
Enhance customer satisfaction by ensuring that you identify customer requirements
Enhance customer satisfaction by ensuring that customer requirements are being met
5.3 Quality Policy
Ensure that your organisation's Quality Policy serves its overall purpose.
Ensure that your Quality Policy makes it clear that requirements must be met.
Ensure that your Quality Policy makes a commitment to continually improve the effectiveness of your Quality Management System.
Ensure that your Quality Policy supports your organisation's Quality Objectives.
Ensure that your Quality Policy is communicated and discussed throughout your organisation.
Ensure that your Quality Policy is periodically reviewed to make sure that it is still relevant to your organisation.
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5.4 Planning
5.4.1 Establish and periodically review measurable Quality Objectives
5.4.2 Plan the establishment, documentation and implementation of your Quality Management System. Plan to ensure that you maintain and continually improve your Quality Management System
5.5 Responsibility, Authority and Communication
5.5.1 Define and communicate your organisation’s responsibilities and authorities
5.5.2 Appoint a Management Representative from the organisation’s management
5.5.3 Ensure that appropriate internal communications are established throughout your organisation
5.6 Management Review
5.6.1 Review the organisation’s Quality Management System at planned intervals
5.6.2 Examine management review inputs including records and data
5.6.3 Generate management review outputs including decisions, actions and improvements.
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